Return & Exchange Policy

Our Return Policy

At Urban Threads Collective, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with our straightforward return and exchange process.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn, unwashed, and in original condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase
• Returned within 30 days of the delivery date

Items That Cannot Be Returned

For health and safety reasons, we cannot accept returns on the following items:

• Swimwear (if the hygiene seal is removed)
• Underwear and intimate apparel
• Earrings for pierced ears
• Final sale items (clearly marked at time of purchase)
• Personalized or customized items

How to Return an Item

Follow these simple steps to return your item:

If you don't have a printer or prefer not to use our online system, you can contact our customer service team at returns@urbanthreads.com or call (555) 123-4567 for assistance.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Timeline

• Return Processing: 3-5 business days after we receive your return
• Refund Issuance: Refunds are processed within 5-7 business days after approval
• Bank Processing: Additional 3-10 business days for the refund to appear on your statement, depending on your financial institution

Refund Methods

Refunds will be issued to the original payment method used for purchase. If you paid with a credit card, the refund will be credited to that card. For PayPal purchases, the refund will be issued to your PayPal account.

Store Credit

If you prefer, you can opt for store credit instead of a refund to your original payment method. Store credit:

• Is issued immediately upon return approval
• Never expires
• Can be used for online or in-store purchases
• Includes free shipping on your next order

Exchanges

We're happy to help with exchanges for a different size or color of the same item, subject to availability.

Exchange Process

To exchange an item:

1. Follow the standard return process to return your original item
2. Place a new order for the desired size or color
3. Once we receive your return, we'll process a refund for the original item

This process ensures you receive the correct item quickly while we process your return separately.

Exchange Shipping

We offer free return shipping for exchanges. When you process your exchange through our online portal, you'll receive a prepaid shipping label at no cost to you.

International Returns

We accept returns from international customers, with a few additional considerations:

• Return shipping costs are the responsibility of the customer
• Customs duties and taxes are non-refundable
• Please mark the package as "Returned Goods" to avoid additional customs charges
• International refunds may take 10-15 business days to process

For international returns, please contact our customer service team before shipping your return for specific instructions.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at quality@urbanthreads.com or call (555) 123-4567.

Our Process for Damaged Items

• We will email you a prepaid return shipping label
• Once we receive the damaged item, we will ship a replacement at no cost to you
• If the item is no longer available, we will issue a full refund
• In some cases, we may not require you to return the damaged item

Please report damaged or defective items within 7 days of delivery for the fastest resolution.

Return Shipping Costs

Free Returns

We offer free return shipping in the following cases:

• Exchanges for size or color
• Damaged or defective items
• Returns for store credit (domestic orders only)

Customer-Paid Returns

Return shipping is the customer's responsibility in these situations:

• Refunds to original payment method (unless item is damaged/defective)
• International returns
• Returns initiated after 30 days

The cost of return shipping will be deducted from your refund amount for customer-paid returns.

In-Store Returns

You can return online purchases at any of our physical store locations. Simply bring the item with original tags and packaging, along with your receipt or order confirmation email.

Benefits of In-Store Returns

• Instant refund or exchange
• No shipping required
• Immediate assistance from our style consultants
• Ability to try on different sizes or styles

Find our store locations on our Contact Us page.

Frequently Asked Questions

What if I missed the 30-day return window?

We may accept late returns on a case-by-case basis. Please contact our customer service team, and we'll do our best to accommodate your request.

Can I return a gift I received?

Yes! Gift returns are accepted within 30 days of delivery. You'll receive store credit for the current selling price of the item. Please include the gift receipt with your return.

What if my return is lost in transit?

We recommend using a trackable shipping service and retaining your tracking number. Urban Threads Collective is not responsible for returns lost in transit without tracking.

Can I return sale items?

Yes, sale items can be returned within 30 days unless marked as "Final Sale" at the time of purchase.

Contact Our Returns Team

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:

• Email: returns@urbanthreads.com
• Phone: (555) 123-4567 (Option 2 for returns)
• Hours: Monday-Friday, 9am-6pm EST
• Mail Returns to: Urban Threads Collective Returns, 123 Fashion Avenue, New York, NY 10001

Policy Last Updated: August 1, 2023